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Markus Kattenbeck, Melanie A. Kilian, Matthias Ferstl, Markus Ludwig (IRT), Florian Alt
Towards task-sensitive assistance in public spaces
Aslib Journal of Information Management. June 02, 2019. Emerald Publishing Limited, undefined. (bib)

Purpos Performing tasks in public spaces can be demanding due to task complexity. Systems that can keep track of the current task state may help their users to successfully fulfill a task. These systems, however, require major implementation effort. The purpose of this paper is to investigate if and how a mobile information assistant which has only basic task-tracking capabilities can support users by employing a least effort approach. This means, we are interested in whether such a system is able to have an impact on the way a workflow in public space is perceived. Design/methodology/approach