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Michael Oehl, Klas Ihme, Anna-Antonia Pape, Mathias Vukelic, Michael Braun
Affective Use Cases for Empathic Vehicles in Highly Automated Driving: Results of an Expert Workshop
In HCII 2020: Proceedings of the 22nd International Conference on Human Computer Interaction. Copenhagen, Denmark. July 19-24 2020. (bib)

Improving user experience of highly automated vehicles is key to increase their acceptance. One possibility to realize this is the design of empathic cars that are capable of assessing the emotional state of vehicle occupants and react to it accordingly by providing tailored support. At the moment, the central challenge is to derive relevant use cases as basis for the design of future empathic cars. We report the results of a workshop that brought together researchers and practitioners interested in affective computing, affective interfaces and automated driving as forum for the development of a roadmap towards empathic vehicles using design thinking methods. During the workshop, experts from the field identified relevant use cases for three different scenarios in SAE level 4/5 and discussed potential research and knowledge gaps. Finally, a road map for research towards the realization of automated empathic cars is formulated from the results